How we are tackling damp and mould
Your health and safety are our top priorities. In line with the we have updated our preservation process to ensure that any reports of damp, mould or condensation are handled with the urgency and care they deserve.
We understand that damp and mould can be distressing and impact your wellbeing. We are committed to identifying, investigating and resolving these issues quickly and effectively. By proactively managing the preservation process of our buildings, we are not just fixing walls we are ensuring your home remains a safe, dry and comfortable place to live.
Our legal timelines (Awaab’s law standards)
When you notify us of damp or mould, we are legally required to follow these strict timelines. We will:
- investigate within ten working days - a qualified surveyor holding professional certifications such as CSRT, CSTDB will visit your home to investigate the root cause of the damp or mould
- report results within three working days - once the investigation is complete, we will provide you with a written report of the findings within three working days
- start repairs within five working days - if the investigation confirms that a repair is required, we must ensure the work begins within five working days of the investigation being completed
These periods may be suspended if there are circumstances beyond our control. If this happens, we will notify you in writing, explain the reason and provide a new timeline.
These new regulations are designed to ensure that no tenant is left living in conditions that could affect their health, ensuring a consistent and high standard of service across all Council homes.
Immediate action: mould control treatment
In many cases, while we are arranging for permanent structural repairs, we will carry out a specialist mould control treatment. This is a proactive measure designed to safely remove surface mould and improve the immediate air quality in your home, ensuring it remains a comfortable environment for you while we finalize the long-term solution.
What to do if you spot damp or mould
If you notice signs of damp, mould or persistent condensation, please do not wait. Early reporting is the best way to prevent the issue from spreading. You should:
- or phone us on 0131 200 2345
- provide access to our surveyor who will need to visit to assess the ventilation and structural integrity of the affected areas,if you fail to provide access after being given a reasonable opportunity, the legal repair procedure and your right to compensation may be cancelled
- follow guidance we provide on how to manage condensation in the short term while we arrange for professional repairs
Compensation for delays
We aim to meet these deadlines in every case. However, if we fail to meet the investigation or repair start dates and the period has not been suspended, you may be entitled to compensation:
- an initial payment of £15
- an additional £3 for every working day the delay continues, up to a maximum of £100 per qualifying failure
Cost of repairs
If the damp or mould is caused by a structural issue or building defect, the Council will cover all costs.
Vulnerable tenants
Please let us know when you report the issue if you are vulnerable so we can prioritise your case and provide additional support if needed.