An evaluation of Summer 2026 holiday hubs provision has concluded:
- Officers reported to the holiday hubs parent / carer steering group in May that there was a vast number of unpaid or unconfirmed spaces after the summer payment deadline passed.
- In total, 583 of 738 available spaces were filled during the Summer 2026 provision.
- Overall, activity providers provided positive feedback regarding their allocation of spaces received from CEC.
- An evaluation survey was created and circulated to parents and carers of Summer 2026 attendees. In total, 83 responses (out of 322) were received.
Holiday Hub satisfaction survey
| Question asked | Satisfied | Neutral | Dissatisfied |
|---|---|---|---|
| How satisfied were you regarding your overall experience attending this holiday hub in Summer 2026? | 77 | 2 | 4 |
| How satisfied were you regarding levels and quality of communication of the City of 麻豆映画 coordinating your allocation and attendance for the hubs? | 65 | 14 | 4 |
| How satisfied were you regarding the levels and quality of communication of the activity provider accommodating your child's participation at the Holiday Hub? | 75 | 5 | 3 |
| How satisfied were you regarding the quality and appropriateness of activities delivered by the activity provider at the Hub you attended? | 75 | 5 | 3 |
| How satisfied were you that your child was safe attending the Holiday Hubs? | 77 | 3 | 3 |
| If you had to submit an official formal complaint to a contracted activity provider, for any reason at all during Summer 2026, how satisfied were you of the activity provider's handling of that complaint? | 0 | 82 | 1 |
Due to one activity provider withdrawing from the holiday hub provision shortly prior to the summer holidays, a reduced total of 123 spaces were available each week throughout Summer 2026.
Weekly attendances for Summer 2026
| Week | Attendance / Capacity (% full) |
|---|---|
| 1 |
84 / 123 (68%) |
| 2 | 93 / 123 (75%) |
| 3 | 97 / 123 (78%) |
| 4 | 104 / 123 (84%) |
| 4 | 104 / 123 (84%) |
| 5 | 101 / 123 (82%) |
| Total | 583 / 738 spaces taken (79%) |
Reasons for declined spaces include
- holiday
- illness or medical
- accessing another provision
- unsuitable location
- transport
- the child did not want to attend
A number of spaces were declined at short notice preventing adequate time to re-allocate.
Feedback from families
A small number of parents raised concerns with providers about the service received during summer 2026. We were notified about one referral made to social work direct after a participant displayed behaviours of concern.
Both parents, carers and activity providers told us that it can be difficult to provide suitable activities for younger children and older teenagers in the same service. Some activity providers are already introducing a more participant-led focus for older participants. Officers will continue to work with providers to make sure activities better reflect the needs of the young people attending.
Changes for 2026 / 27
Officers have introduced several measures in a bid to reduce the number of empty spaces in the 2026-27 provision. These include
- seeking confirmation of acceptance from parents / carers as each full year allocation letters are sent out
- bringing forward payment deadlines to sooner identify spaces available for re-allocation
- increasing the number of scheduled payment reminders circulated
- allowing a grace period for late payments after each deadline.
Officers will be as sensitive as possible however we will need to take a more proactive approach to re-allocating unconfirmed spaces after payment deadlines have passed.